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Home Page › Community Forum › Password Managers › Bitwarden error message

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  • August 6, 2022 at 4:22 pm #13494
    jiris1003

    I tried to log in to Bitwarden today on my computer (Windows) but I got the message saying “an error had occurred. Access is denied. Please contact customer service”
    My master pass phrase is correct and I could log in on my iPad. Does anybody know how to fix this error? I use Brave with extension.

    August 16, 2022 at 3:53 pm #14114
    TinuS

    Hi I encountered this problem recently and discovered it was the VPN I was using. Certain locations are blocked by Bitwarden now. They have been doing some updating, and VPNs that used to work no longer do. You might need to turn off your VPN and try again.

    August 16, 2022 at 4:57 pm #14115
    jiris1003

    Hi. Than you for your post. I use Proton VPN and I turned it off and it worked. But I am too scared to log out of Bitwarden now. I get blocked out of many sites (especially banks) using Proton VPN. Thank you.

    August 16, 2022 at 5:30 pm #14116
    TinuS

    Glad I could help. BW support is pretty good. They will respond to you within a couple of hours if you have trouble with accessing your PW manager. Banks will block VPNs, so will Netflix. I’m noticing more and more now that other websites are blocking.

    You should be fine to log out of BW. You will simply need to log back in whenever you need the passwords to kick in. It’s a nuisance but I am used to entering my PW now many times through the day.

    August 20, 2022 at 9:31 pm #14343
    Ben

    did you try to connect your VPN to a country where you live? For example if you live in the US, try connecting to a VPN server in the US and then try to use Bitwarden. That has worked for me with one site. One bank didn’t want me out their country so switched my VPN to their country and it worked.

    August 21, 2022 at 11:19 am #14347
    jiris1003

    I live in US (Nevada) and Proton VPN always connect me to somewhere in California. So the location(country) is not a problem in my case. I never had problems with Bitwarden before but I get access blocked to many sites including shopping sites.

    September 4, 2022 at 8:56 pm #14929
    Doris

    I’ve had this happen to me. It turns out I accidentally hit the caps lock key, and so my password obviously was wrong and not accepted. Once I unlocked the caps lock key, all was well.

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