Frequntly Asked Quetion (FAQ)

Q. What to do before handing over your computer for Services?

  1. It depends on the repair, but most of the time you shouldn’t need to hand over your password. Ask why they need your password, and if it makes sense, change it to something else before handing it over.
  2. Make sure you don’t have any passwords written or stored on your computer in any files (even protected spreadsheets).
  3. Delete cookies, cache and browsing history in all your browsers. You can test this by re-opening the browser and going to your email account to make sure it asks for username/password.
  4. You shouldn’t have any by now, but if you do, remove any password stored in your browsers.
  5. Empty your Recycle Bin.
  6. If you are using any email application (Like Mac’s email or Thunderbird or Outlook) remove the passwords from them.
  7. If you have Bitwarden installed, make sure you log off from all the active sessions in your browsers.
  8. Do not leave any sensitive documents or information in the computer (move them to an external drive). Delete all the folders or files containing your bank account information, your CVV, PIN, tax forms and other details related to your bank accounts. If you can’t avoid this, try to encrypt them with VeraCrypt.
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